Privacy policy

Effective Date: 5th september 2023

Welcome to Labelpulse AI. We highly value your privacy and are dedicated to protecting your personal data. This Privacy Policy explains how we gather, utilize, and safeguard your personal information.

1. What Information We Collect?

We prioritize the safeguarding of sensitive data and the privacy of individuals below the age of 13. While we do not knowingly collect special data categories or data from those under 13, we may gather the following personal data:

Identity Information: This includes first names, last names, usernames, or similar identifiers, along with titles and job titles.
Contact Details: Such as phone numbers, email addresses, and information for other communication channels like messaging systems and social media (e.g., Instagram or Twitter).
Professional Data: This encompasses company names and work address details provided during interactions.
Updates: Any modifications or updates to the information you provide.
Information about Our Services: Including data related to customer service and customer relationship management.
Marketing and Communication Data: Your preferences concerning receiving marketing communications from us and our third-party partners, along with communication preferences.
Technical Details: This covers factors like time zones, operating systems, browser types, device types, website visits, website preferences, and interactions with our website, such as the pages you visit.

2. How We Gather Personal Information

Our methods for collecting personal data may change over time, and such changes will be communicated through updates to this policy. We may collect personal data through various means, including:

When you subscribe to our marketing channels.
When you use our web-based chat tool or messenger services.
When you visit our website and its subdomains, as well as landing pages for marketing campaigns.
When you download digital content, such as white papers, from our website.
When we receive business cards, emails, or other documents containing personal data.
During communications related to proposals or contracts for our products/services.
When engaging with our marketing campaigns.
Occasionally, we may collect or acquire personal data from third parties, like credit reference agencies, marketing agencies, market research firms, suppliers, contractors, partners, consultants, group companies, public websites, and public agencies.

3. How We Use the Personal Information We Collect

We utilize the personal data we collect for various purposes, including but not limited to:

Maintaining internal records about our business, customers, suppliers, contractors, partners, and prospects.
Providing and enhancing our products and services, including customer support and service delivery.
Delivering thought leadership, market intelligence, new product developments, offers, and marketing information.
Offering relevant information about our products/services and selected partners.
Collaborating with channel partners to expand our product reach and develop alternative offerings.
Enabling subcontractors to assist us in delivering our products and services.
Performing functions related to contract performance, such as managing subscriptions, running support desks, and conducting credit checks.
Enabling professional advisors to support our business operations.
Conducting market research through various communication channels.
Customizing website content based on roles and page views.
Procuring products and services from our suppliers.

4. Legal Basis for Processing Personal Information

We rely on legal bases to use your personal data as outlined in this privacy policy:

Fulfilling contractual obligations with you.
Complying with legal obligations, including tax and accounting regulations.
When neither (a) nor (b) apply, we rely on legitimate interests, such as running and growing our business, operating our website, selecting skilled suppliers, conducting marketing, managing orders with suppliers, and handling internal group administrative tasks. We conduct a balancing test to ensure these interests do not outweigh your rights.

In cases where we process your personal data for marketing, we do so based on your consent, which you can withdraw at any time.

5. Sharing Personal Data with Third Parties

We never sell personal data to third parties. However, we may share it with group companies, partners, subcontractors, agents, and suppliers to fulfill contractual obligations or support our business operations. These parties are subject to privacy and security obligations consistent with this policy and applicable laws.

6. Transferring Personal Data Internationally

Your personal data may be accessed by our staff, group companies, or suppliers but will not be transfarred outside our country of operation.

7. Data Retention

We retain personal data for a period reasonably necessary to fulfill our legitimate interests and comply with statutory record-keeping requirements.

8. Managing Your Personal Data

You have rights concerning your personal data, including:

Accessing it.
Requesting erasure.
Requesting corrections.
Requesting data portability.
Restricting its use.
Withdrawing consent for marketing.

You can exercise these rights by contacting us.

9. Cookies

We use cookies to enhance your website experience. You can control and delete cookies in your browser settings. Refer to aboutcookies.org for details. For a list of cookies we use and their purposes, please check our separate Cookies Policy.

By using our services and website, you consent to the practices described in this Privacy Policy. If you have questions or concerns, please contact us.